BUDGET Car Insurance  |
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| Consumer reviews: 13 Average rating: | |
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Customer reviews are a great way to get an unbiased view of a company and the service they provide. Here at Compare Online, you have the opportunity to read customer opinions and even leave your own review – be it good or bad, to help others in the future.
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Insurance documents
pathetic service being provided
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| 08/03/2007 11:12:40raja |
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Review By Anonymous
I recently applied for a car insurance quote with Budget online. This was followed up a couple of days later with a written car insurance quote, confirming payment and policy details. It also outlined methods of accepting the quote (via website or calling a dedicated number), along with the date in big bold letters, informing me of how long this quote was valid for (until 5th November 2006)
On 26 October, I initially logged onto the website, tapped in my unique quote number, which instantly came up with a different price. Thinking that there must be a mistake, I rang the dedicated number, and they too, advised that the quote was no longer valid, and that the price had changed.
I then spent over 3/4 hour speaking to various menbers of the call centre, explaining in a fairly calm manner that they had to honour the original quote, but it fell upon deaf ears.
Finally I asked for the names of strategic members of their staff, so that I could make a written complaint, but this information was withheld.
Steer clear of Budget Insurance, they are flagrantly contravening the regulations as set out by the Financial Services Authority and ultimately breaking the law.
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| 26/10/2006 15:52:53Samantha Lane |
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| Quality | | 50% |
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Review By Anonymous
CAN'T RECOMMEND
unacceptable delay in receipt of documentation (required in order to tax vehicle), subsequently very poor customer service (usual call centre stuff, being put on hold, bouncing around, paying 0870 call charges for the privilege), still waiting for refund, currently £180 down
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| 01/08/2006 18:54:33Anonymous |
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Review By Anonymous
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| 17/03/2006 12:00:12w |
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| Quality | | 50% |
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| Convenience | | 50% |
| Site Usability | | 50% |
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Review By Anonymous
113471007
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| 17/03/2006 07:23:40CHOLEVA RADOM |
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